CAA MYPACE Car Insurance Overview
CAA MyPace is a unique type of car insurance offered by the Canadian Automobile Association (CAA) in Ontario, Canada. Here is an overview of CAA MyPace car insurance:
- Pay-As-You-Drive: CAA MyPace car insurance is a pay-as-you-drive program, which means you only pay for the amount of distance you drive. This can be a great option for drivers who don’t drive as frequently and want to save money on their insurance premiums.
- Odometer-Based System: CAA MyPace car insurance uses an odometer-based system to track how much you drive. Customers are charged a base rate plus a per-kilometre rate, with the base rate being determined by your driving history, age, and other factors.
- Tracking Device: In order to participate in the MyPace program, drivers must install a tracking device in their vehicle that records their mileage. The device is easy to install and use, and customers can track their mileage online.
- Flexible Coverage Options: CAA MyPace car insurance offers flexible coverage options, including liability coverage, collision coverage, comprehensive coverage, and accident benefits coverage. Drivers can choose the coverage that best fits their needs.
- Customizable Discounts: CAA MyPace car insurance also offers customizable discounts, such as a winter tire discount, a multi-vehicle discount, and a good driving discount.
Overall, CAA MyPace car insurance is a unique pay-as-you-drive program that can be a great option for drivers who don’t drive as frequently and want to save money on their insurance premiums. The program offers flexible coverage options, customizable discounts, and easy-to-use tracking devices.
As a membership-based organization, the Canadian Automobile Association (CAA) does not have a market share in the traditional sense as other insurance providers. However, CAA is a well-established provider of auto insurance in Canada, and its insurance products are popular among its members.
According to the Insurance Bureau of Canada (IBC), CAA is one of the top 10 providers of home and auto insurance in Canada, and is among the top three providers of roadside assistance. While specific market share data for CAA’s insurance products is not publicly available, the organization has a strong brand presence and a large membership base in Canada.
CAA MYPACE Services Offered
CAA MyPace is a pay-as-you-go auto insurance program offered by the Canadian Automobile Association (CAA) in Ontario, Canada. Here are the services offered by CAA MyPace:
- Pay-As-You-Drive Insurance: CAA MyPace is a unique type of car insurance that allows drivers to pay for the amount of distance they drive. This can be a great option for drivers who don’t drive as frequently and want to save money on their insurance premiums.
- Odometer-Based System: CAA MyPace uses an odometer-based system to track how much you drive. Customers are charged a base rate plus a per-kilometre rate, with the base rate being determined by your driving history, age, and other factors.
- Tracking Device: In order to participate in the MyPace program, drivers must install a tracking device in their vehicle that records their mileage. The device is easy to install and use, and customers can track their mileage online.
- Flexible Coverage Options: CAA MyPace offers flexible coverage options, including liability coverage, collision coverage, comprehensive coverage, and accident benefits coverage. Drivers can choose the coverage that best fits their needs.
- Customizable Discounts: CAA MyPace offers customizable discounts, such as a winter tire discount, a multi-vehicle discount, and a good driving discount.
- Roadside Assistance: As a member of CAA, drivers who participate in the MyPace program also have access to CAA’s roadside assistance services, which includes services such as battery boosts, flat tire changes, and towing.
Overall, CAA MyPace is a unique pay-as-you-drive program that can be a great option for drivers who don’t drive as frequently and want to save money on their insurance premiums. The program offers flexible coverage options, customizable discounts, and easy-to-use tracking devices, along with access to CAA’s roadside assistance services.
CAA MYPACE Pros
CAA MyPace offers several benefits to drivers in Ontario who are looking for a flexible and customizable car insurance option. Here are some of the pros of using CAA MyPace:
- Pay-As-You-Drive: With CAA MyPace, you only pay for the amount of distance you drive, which can be a great option for drivers who don’t drive as frequently and want to save money on their insurance premiums.
- Customizable Coverage: CAA MyPace offers flexible coverage options, including liability coverage, collision coverage, comprehensive coverage, and accident benefits coverage, which allows drivers to choose the coverage that best fits their needs.
- Customizable Discounts: CAA MyPace also offers customizable discounts, such as a winter tire discount, a multi-vehicle discount, and a good driving discount, which can help drivers save money on their insurance premiums.
- Easy-to-Use Tracking Device: The tracking device used by CAA MyPace is easy to install and use, and drivers can track their mileage online, making it easy to monitor and manage their insurance costs.
- Roadside Assistance: As a member of CAA, drivers who participate in the MyPace program also have access to CAA’s roadside assistance services, which can provide added peace of mind while driving.
CAA MYPACE Cons
While CAA MyPace has several benefits, there are also some potential drawbacks to consider. Here are some of the cons of using CAA MyPace:
- Limited Availability: CAA MyPace is only available to CAA members in Ontario who own a car and drive 9,000 kilometers or less per year. This means that if you don’t meet these criteria, you won’t be eligible for the program.
- Tracking Device: To participate in CAA MyPace, drivers must install a tracking device in their vehicle, which may be a concern for some drivers who are worried about privacy issues.
- Per-Kilometer Rate: While CAA MyPace can be a great option for drivers who don’t drive as frequently, the per-kilometer rate can be higher than traditional car insurance rates for drivers who drive more than 9,000 kilometers per year.
- Limited Discounts: While CAA MyPace does offer customizable discounts, there may be fewer discounts available than with traditional car insurance policies.
- Lack of Transparency: CAA MyPace doesn’t provide a lot of information on its website about how rates are determined, which can make it difficult for drivers to compare rates with other insurance providers.
CAA MYPACE Car Insurance Customer Reviews
When it comes to customer reviews for CAA MyPace car insurance, there are both positive and negative reviews available online. Here is a summary of the overall ratings and reviews from various sources:
- InsurEye: According to InsurEye, an independent insurance review platform, CAA has a rating of 3.9 out of 5 stars, based on 447 customer reviews. Positive comments from customers include the program’s flexibility and potential cost savings, while negative comments include difficulty reaching customer service and issues with billing.
- J.D. Power: CAA Insurance was ranked “highest in customer satisfaction among auto insurers in Ontario” in the J.D. Power 2020 Canada Auto Insurance Satisfaction Study. However, it’s important to note that this study does not specifically address CAA MyPace.
- Better Business Bureau (BBB): CAA South Central Ontario (the provider of CAA MyPace) is accredited by the BBB and has an A+ rating. However, there are no customer reviews on the BBB website.
- ConsumerAffairs: There are no customer reviews specifically for CAA MyPace on ConsumerAffairs. However, CAA as a company has a rating of 3.5 out of 5 stars, based on 54 customer reviews. Positive comments from customers include good customer service and competitive pricing, while negative comments include issues with claims processing and communication.
Leave Your Review
We would love to hear about your experience with CAA MyPace car insurance! If you are a CAA MyPace customer in Ontario, Canada, we encourage you to leave a review on our website. Your feedback can help us improve our services and better serve our customers in the future.
Whether you’ve had a positive or negative experience with CAA MyPace, we value your opinion and would love to hear from you. By leaving a review, you can help other potential customers make an informed decision when choosing their car insurance provider.
About the Author: Valerie D. Hahn
When you say 9000km is that for the year.
I have a 2014 ford fusion is that compatible
We are currently insured with CAA. We have 2 leased cars. One a 2020 Camry and the other a 2019 Civic. I am listed as the principal driver of the Camry which we have had for 8 months and have hardly used . I have driven the Civic which my wife is listed as principal driver for short trips shopping through the 8 months. The reason for me driving at all times is that my wife has lost her depth perception and does not feel safe driving. She was tested for cataract surgery 3 weeks ago and was to go in for eye lens measurements at this time. However she was told this morning that the hospital she was to have the cataract surgery at has been closed to surgeries at this time due to Covid 19 patients being transferred there and they are full. She may not get her eyes taken care of until late summer or fall. Would we be able to have a further rate reduction as only one of us has been or will be driving for several months and will be the sole driver for months to come?
i love this CAA mypace, because of the pandemic I work from home. I wished I knew about this earlier.
Also, I wish they had more graduated versions: perhaps one for 9000 km, 19000km, 29000km ,39000 km etc…
It’s crap — I have a 2016 compatible vehicle and I have wasted so much time trying to get the device they sent me to connect to their service — you have to connect it – drive a few blocks — download the app to your phone – create an account — login and link your policy — then you need to wait up to 3 days before you can get any confirmation that the device connection was successful and data is uploading — I have had to try 4 times unsuccessfully and now they are sending me emails warning me my insurance will be cancelled — now they removed the account. Their tech support is not available on weekends. It’s a pain in the ass and a waste of time – terrible service.
I am a lady who is retired and have been on the CAA My Pace plan since 2019 and extremely happy. I installed the device into my car myself and since I don’t own a smartphone, I used my computer to create an account to see my mileage and payments. I drove 5,000 km and during the pandemic I drove 3,000 km so I save LOTS of money with this plan. Thank you CAA for creating this plan
What happens at end of year when you still have Km leftover?
You don’t have “km left over”. From what it said above, you are buying increments of 1000km. I haven’t found any info that says CAA gives you a refund for unused km’s
Started MyPace auto insurance policy June 1, 2023. Plugged in CAA tracking device in auto diagnostic connector. Recorded my Odometer on May 31, 2023 to compare CAA tracking device trip data. Made & recorded a few trips with my auto GPS & Odometer record. Tried to access My Dashboard on CAA app…no info available! Reason – Device not activated! Rebooted (3 – 4 times) per CAA Tec support …still no joy! During trips – steady “Green” led & flashing “Amber” led lit! I’m told this is normal per CAA Techs. It’s been 13 days now & I’m having “serious” concerns about CAA MYPace auto insurance! Will update on this (review) in coming days!
I had the same issue and am now waitign for a new device to be snet to me. My mom had the same issue with her 2008 Mazda and they had to, in the end, move her to a differnt policy which was not MyPace and cost more (but still less than before). I have a Honda ciivic 2013 and I worry I will face the same issue. Not sure. I hardly drive, so this plan is so ideal for me. i hope my new device will work!
You are exactly describing my problem.
I believe we should escalate this to higher levels maybe Office of Mr. Matthew Turack, President of CAA insurance.
I’m also having these same device issues and have been through several reboots, calls to tech support, and rechecking the dashboard (which apparently takes as long as 48 hours after an activation attempt to show whether it was successful or not). Still no luck and this is getting ridiculous. They make it seem so easy and the actual steps required to get the damned thing to work are different than the sparse, misleading instructions provided in the box. I can’t believe I fell for this absolute horrendous bullshit and I am actively looking to switch, cancel, anything to stop from having to deal with this shitty process with antiquated, horrible, slow tech. I am doing everything I can in good faith to get this thing to work and all it does is continue to fail while I’m led in circles (and I’m not technologically inept, I’m youngish and in analytics for fuck’s sake, I handle complex steps and troubleshoot data flow issues literally all the time!).
Frankly I’m disappointed they’re allowed to operate with such poor instructions, slow updates, and error-prone devices. I will be cancelling as soon as I’m able and I regret ever getting involved with this nonsense.
My Pace app is useless.
It doesn’t update itself and stopped functioning 8 months ago.
Needed help installing a new device as the old one(1 year old) just stopped functioning. Was told there is no one that could help manually and again sent a unhelpful illustration.
NOT FOR ME!!
I heard news ads about the my “MY PACE” insurance through CAA and was looking for a reasonable price for car insurance since I am retired now, and use my car very seldom.
HERES THE PROBLEM…
The device that they have you install in your vehicle affects the car’s main battery. If your car is parked for two/three days or more, and you need to drive to an appointment or wherever, the battery would be drained! I then needed to call someone to have the battery boosted, causing a delay in getting to where I need to go.
I wrote to CAA and my insurance broker regarding the problems I had with the “MY PACE” device and was advised to disconnect the device, which I did.
So all in all, Where is the savings in this? It certainly ended up costing me more money. (2 new batteries and the boosting!)
Consequently, CAA refuse to renew my insurance with them.because I removed the device. In my attempts to find a policy renewal, it became more difficult when an insurance company will not insure you!
In addition, discussing this with some of the service people in the service department at the Honda dealer, they did mention that they had a few similar cases. Perhaps some people don’t even realize that the device is drawing juice from the battery so they call CAA to have their battery boosted. Is this just not another moneymaker for CAA?
The policy contract CAA has the customer sign, when they apply for the my pace insurance program,does state that it minimally draws from the battery, but this is at the very end and in small print!
So all in all, MY PACE insurance is not my pace for sure. And, it has caused me nothing but grief!
In both cars that we have installed the my pace devise, it stopped functioning after several months. With the first ca, we got e mail notification. In the second, we never received any notification. Tech support said we needed to ‘report’ it twice after reinstalling it before they would replace it. The part comes from Florida and take 2-3 weeks. Because the device isn’t working, it is costing me more.