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Canadian Tire Roadside Assistance Review

Canadian Tire Roadside Assistance is one of the top emergency roadside assistance services in Canada. It has an extensive network with over 100,000 tow trucks run by third-party service providers throughout Canada and the United States. Canadian Tire offers every possible emergency roadside service, including towing, lockout, fuel delivery, battery boost, extrication/winch and flat tire change. It covers anyone driving your registered vehicles. With Canadian Tire Roadside Assistance, you are guaranteed to get help when you need it most.

Services offered by Canadian Tire Roadside Assistance

Just like most roadside assistance services, Canadian Tire offers the following services to customers:

  • Towing
  • Flat tire replacement
  • Service calls
  • Battery boost
  • Lockout service
  • Fuel Delivery
  • And more

Canadian Tire Roadside Assistance Plans

tire assistance

Canadian Tire offers two different plans: the Gold plan and the Silver plan. With both plans, you get a 24/7 coverage, 365 days a year. With both Gold and Silver plans, you are guaranteed roadside assistance no matter where you are driving in Canada or the continental United States. It doesn’t matter who is driving your vehicle – they get the same coverage that you do.

Before choosing a Canadian Tire Roadside Assistance plan, you may want to consider the following:

  • Are you a frequent traveller?
  • How often and how far do you travel?
  • What’s the type of vehicle for which you want to buy roadside assistance coverage?
  • How many people in your house are of driving age?
  • How many cars do you own?

Canadian Tire Gold Roadside Assistance Plan

The Gold plan costs $99.95/annually, with each additional vehicle costing $69.95/year. You can make a maximum of five annual service calls with the Gold plan, which is slightly above the industry average. You are offered a towing service of 250 km per service call, as well as a free fuel delivery service AND emergency fuel supply. The extrication or winch consists of two tow trucks and two service providers for around sixty minutes.

Canadian Tire Silver Roadside Assistance Plan

The Silver plan costs $69.96/annually, with each additional vehicle costing $37.95/year. You can make a maximum of three annual service calls with the Silver plan, which is lower than the industry average of 4 service calls per year. You are offered a towing Service of just 10 km per service call as well as a free fuel delivery service. The extrication or winch consists of one tow truck and one service provider for around twenty minutes.

Final Thoughts

Regardless of which roadside assistance service you choose, what’s most important is to be assured that you are covered around the clock, no matter where you are driving in Canada. That’s what you get with Canadian Tire Roadside Assistance. Before selecting a plan from Canadian Tire, compare them and commit to the one that you think would give you absolute peace of mind. We suggest subscribing to the Gold plan, simply because it offers better features at a slightly higher cost, compared to the Silver plan.

 

21 Comments

  1. peter cullen May 6, 2017 at 12:39 pm - Reply

    we have had plan for years now through canadian tire and uased twice
    the fist time was north and thursday in the gta
    called because my wife had flat tire
    the service provider dispatched damaged nuts and broke a stud, then towed her vehicle to a dealer
    they said they needed to take the van to dealer as they were paying, but when i went to dealer the i discovered that i was paying
    i would have preffered my personal mechanic and garage as so much cheaper but was given no choice
    i called Canadian tire roadside assistance and complained but to no avail
    we have to seriosly consider the plan we coose when renewal comes due

  2. Iftekhar Mazumder December 27, 2017 at 8:43 pm - Reply

    terrible service. I called in the mooring today and said to me that they will come in between 430 pm to 500. Accordingly I planed for other works. All on a sudden they call in my home phone number at around 1:30 pm and said that they are near my home. I was out of home right after our conversation because my schedule is 430 to 5 pm. My daughter informed me from home that there was call from road side assistance. i called Canadian tire road side assistance around 1:45 pm and the lady told me that they came to my house at 130 pm and I have to book the schedule again. I was middle of the work and all on a sudden i have been told that as because i missed the schedule (??? ) they don’t know when I will be scheduled again. Then I told the lady that I want to talk to your higher authority. She transferred the line to another person and that person told me that road side assistance people will come to me anytime after 5 pm. I called them again at around 615 pm . They replied that I have to wait 2 hours more . This is ridiculous and totally unexceptionable and unprofessional service.

  3. Nancy Hilker January 14, 2018 at 9:00 pm - Reply

    I have been a Road Side Assistance member for a number of years and have the gold plan. On Friday Jan. 12, 2018, I was pulled over by the police near 2092 Upper Middle Road East in Oakville and I told I turned right on a red light (true) and apparently that was not allowed (I did not see the sign). I turned off the engine (why waste gas) and kept the lights on while the officer wrote out the traffic ticket. Net effect: flat battery. I do not have a cell plan but the officer was kind enough to phone road side assistance and she was told I would have to wait 1 – 2 hours. I could not believe it. It was pouring rain which changed to sleet and then became a full blizzard and I waited and waited. A car does not have good insulation with temperatures sinking rapidly. Within 30 minutes I was cold. At the 1 hour 30 minute I could barely feel my toes. I saw ahead and saw a sign saying “open” and went into JazAuto…a used car dealer. The dealer let me borrow the phone and I telephoned to ask “Where was the truck?”. I was told it would come in 30 minutes if the weather did not get worse (it did). I was not amused because I had waited and waited. I ended up waiting another 1.5 hours and still there was no tow truck. The dealer was kind and let me stay in the building (otherwise you might have had someone with severe frost-bite or a corpse) and at 4:30 he volunteered to give me a boost. I had waited at that point 3.5 hours and no one turned up! I then took 2 hours to get to Simcoe as the weather was horrible. As soon as I got there and tried to calm down my husband, I telephoned Road Side Assistance and stated that I had finally received a boost and a tow truck was no longer required. The person on the other side said okay she would cancel the request. I asked when did the tow truck come. She told me I was still on the waiting list (5 and a half hours later) and could not tell me when the tow truck would have come if I was still on the side of the road.

    I know the weather was bad but I am not an idiot either. I realize you can send out a tow truck on Highway 401 or on residential roads and service more people per hour than me, by myself half frozen on a side street with few places to seek shelter. There comes a point where there is a duty of care required beyond the profit motive. Apparently paying my membership over the years does not count. Currently the minimum wage in Ontario is $14/hr. I am cutting you a break and not charging you my usual hourly rate but I am expecting a cheque made out to me for $14 x 5.5 hours of no service = $77.00 I did not deserve to be left out in the cold literally. If there was no plan to help me (even if I got a membership for this reason), then I would have appreciated knowing that rather than being alone and cold and my husband terrified because he could not understand why a 3.5 drive would take more than twice that time.

    If you are considering getting a membership, I would advise caution. I do not know if CAA is better or not but I am not impressed.

  4. Sk February 9, 2018 at 12:02 pm - Reply

    Total waste of money you don’t even get a single service what they are mention on website and customer care was horrible they don’t know what this service regarding and I would recommend to go for Different option instead of wasting your dollars on them.Total useless.

  5. Snib March 2, 2018 at 11:32 pm - Reply

    Thanks Canadian tire for sending Jesse from aaa. He was able to get our car out of a tough spot professionally. Sorely needed service on a day like today.

  6. Raymond Hunt May 6, 2018 at 4:49 pm - Reply

    Raymond Hunt May 6, 2018
    My experience with Canadian Tire Roadside Assistance started Sunday morning because I was supposed to have my car back Sunday morning to have a water pump installed. This morning I went out to start the car to drive to Canadian Tire Newmarket to finish the work they had done Saturday. Saturday the car would not start and I was assured that the problem was fixed by Canadian Tire, but in trying to start the car nothing happened, so I called Canadian Tire Roadside Assistance around 8:05 and explained I need to have the car in Newmarket by 9 am, I was told 45 minutes. I called them back after an hour and a half and they said maybe three hours. I said this is unacceptable and a attendant said he would call Abrams and call me back. I waited and waited but no call back from Roadside so I called Abrams and they said one hour. Two hours later the driver showed and took my car to Newmarket for repairs.
    I don’t understand why this company that sold me a GOLD MEMBERSHIP for Canadian Tire Roadside assistance didn’t have the experience or consideration to call me back to let me know what is going on with my service call. Would I tell my family and friends to purchase Roadside Assistance through Canadian Tire? I couldn’t do that to them. Do I expect a call or compensation from Roadside Assistance? no

  7. JD Weare July 14, 2018 at 5:22 pm - Reply

    I have been considering Cdn Tire’s roadside assistance but, after reading these comments, I will stick with CAA. Sometimes I have had to wait for 30 minutes, sometimes only 5. They obviously have a better network than Cdn Tire. CAA calls you back to let you know how far away the tow truck is. They have been very courteous and professional over the years.

  8. Joe Italia November 5, 2018 at 11:27 pm - Reply

    I’ve had a Canadian Tire Roadside Assistance Gold membership for the past 22 months. This morning my truck would not start. I was pretty certain it was a dead battery. I called Cdn. Tire R.A. and was told a truck would be dispatched out of Niagara Falls. (I live in Fort Erie) and would be aprox. 45 minutes. After an hour and 45 minutes a called again. I was told they had a issue with the truck, but would be another 20 minutes. After another hour and a half, I called again. After a short hold, I was told that the rep had spoken to the 3rd parties dispatch, and would be another 15 minutes. I told the rep. to remove any auto renew option from my account, and made it clear that I would not be renewing my membership. His reply was, “I understand, thats business”. As it was; the tow truck driver ended up calling me at 2:15 in the afternoon, to confirm that I still needed assistance. He was in Grimsby, 45 minutes away. He arrived at 3pm to perform a 60 second boost. 5.5 hours after my first call for service. I’m switching to CAA in 2 months.

  9. Abbie A. February 19, 2019 at 3:35 pm - Reply

    I have a Canadian Tire Roadside Assistance Gold membership and I’ve had to call for a tow truck a couple of times. The first time I called them I was told there would be a tow truck in 45 to 60 minutes. I had my 3 year old with me(which I told them), stopped on the side of the QEW, weather was getting bad, it’s winter, snowing, cold, no heat in the car, late at night and nowhere near home. It took them 3 hours to get there. I kept calling them every now and then and they kept telling me the tow was around the corner so the last time I told them to stay on the line until the truck got there, if it was around the corner!
    The second time I called for a tow truck around 7am on Tuesday morning. They told me a tow truck would be there in 2 hours, it took 5 hours! The tow got there at noon. I called them a few times and they kept telling me it would be there in 20mins, half an hour, etc. When the driver finally got there I asked him and he told me they’d just called him a few minutes before. So, somebody was lying. Based on the 2 instances I’d say CT was lying. I have already had enough of their crap and I’m considering making a switch as soon as my membership is up. I wouldn’t advise anyone to sign up with them. I’ve been told CAA is faster and more efficient.

  10. Paul Scobie May 21, 2019 at 11:39 am - Reply

    Like another reader, I was considering Canadian Tire Roadside Assistance but with all the negative comments I’ll pay a little more and stay with CAA.

  11. Lena November 20, 2019 at 5:50 pm - Reply

    I have a Canadian Tire Roadside Assistance Gold membership and I’ve recently had problems on the road with a car. I called to the service for the first time. They promised to the call back in 10 minutes. But they called back after more than 2 hours. I began to ask why they left us on the road for so long, and so on. The operator simply hung up and they did not give us any help. Now we will register with another company. With this company, money is wasted. I wouldn’t advise anyone to dealing with them.

  12. Lena November 20, 2019 at 5:54 pm - Reply

    Never ever again a Canadian Tire Roadside Assistance(

  13. Virgilio January 30, 2020 at 5:34 pm - Reply

    Huge waste of money and time!!! Ridiculous!
    First time i spent 7 hours on the side of the road waiting to get help. Today I got a flat tire and called and called and the stupid machine kept answering saying they could not assist me. To send them receipts for reimbursement!! The whole point of paying this company is to not end up paying out of pocket and than waiting weeks to get my money back if i even do.. and the paper work added on top of dealing with a broken down car!!! Absolutely disrespectful to a customer that has paid over $200 and when in need just left stranded on the side of the road! Unacceptable, ridiculous, frustrating!! I can not stress this enough!! Dont give your moneh to this company!!! It is a fraud!! Go with CAA! Do NOT get into a contract with Canadiantire roadside assistance please!!! Protect yourself, and pick a company who will actual come through with their part of the contract and be there when needed! This is definitely NOT a company that can be relied upon or trusted!

  14. Ronnie March 30, 2020 at 2:38 pm - Reply

    I called for a Tow Mar 30 / 20 for my 06 F350 single axle and was told that they do not include 3/4 or 1 ton pick ups in their plans and that i should of seen the policy in the fine print. Most of the pick ups here are 3/4 or 1 ton. Very useless manager that i spoke to on the phone and will never renew with them again. Told him he was a poor manager when all he could say is i should of read the fine print.

  15. Tina Dennis May 7, 2020 at 7:52 pm - Reply

    I have had Costco Roadside Assistance and CAA but never have I been more happy than with Canadian Tire Roadside Assistance. Not only do they give you a free oil change & similar discounts and services, they’re much cheaper. Just a couple of days ago (Covid 19 era), my battery died. I called them thinking it would be hours, if they helped me at all. I waited less than 20 minutes for boost. A1 Towing in Carleton Place, Ontario did the boost with a smile while I waited. Also, they’re much easier to work with and don’t put you through the ringer with all the questions. Just call the number given and your name & phone number & you’re good to go. Super happy & impressed.

  16. Tori September 9, 2020 at 4:17 pm - Reply

    Would not reccomend!! I’m not an official member, but I called for their OnDemand services. The tow truck arrived 20min earlier than they said, (before I had time to get to where my car was broken down), and left before I arrived! The driver didn’t pick up their phone when I called, and Canadian Tire still charged be $80 for a tow I didn’t receive. Called Customer Service, refused a refund. Never calling this business again.

  17. Marie March 22, 2021 at 9:37 pm - Reply

    Was considering Cdn Tire, will stick with CAA after reading these reviews. Slight extra cost is definitely worth reliable service.

  18. Rob April 15, 2021 at 6:42 am - Reply

    Canadian tire roadside assistance discrimates against people that drive 3/4 ton pickup trucks as a personal truck!!
    Towed my truck last year, but this year was an issue !
    TWO FACED LIARS!!!
    CAA is the way to go.
    In typical canadian tire fashion , another service that isn’t worth the paper it is written on!!!!

  19. Dawn Boone May 26, 2021 at 12:54 pm - Reply

    I was a Gold Plan member and it says that it offers 5 services calls. Unfortunately, this is not completely as they advertise.
    Our engine died and we were able to get it towed with little issue to the mechanic. Since it was unable to be fixed, we were looking to get it towed to another place and they wouldn’t tow our dead vehicle because they said that it was being used “as a transportation service”. I had just renewed with them for the year and only used it the one time, which to me says that I had 4 more tows available. This was not the case and we had to pay for the second tow out of pocket.
    It felt very misleading and I was informed that it was written in the fine print upon the purchase. Since I purchased on the phone with a sales representative, I was not informed of this information at all. Very disappointing. I do not recommend this service.

  20. Marco August 19, 2021 at 2:54 pm - Reply

    August 17, 2021: I have been a member of this Canadian Tire Auto Club company for many years , maybe more than 15 years and I dont remember if I ever claim anything. On August 17, 2021 I along with my family came back from a long flight to Toronto and when I picked up my car I noticed that my tire is flat. I asked my daughter , she is 17, to call them while I go to see if I can get any help. Two times they hung up on my daughter and finally after a long time on hold, a lady answered and she asked too many non sense questions, finally she said you have to wait for 90 minutes you may get some help, she even was not sure after 90 minutes I certainly get help. They don’t have any tow truck or service by themselves , they have to call other companies to get service. so they are simply irresponsible dispatching company that get money from people and not giving any service to them. This seems to be a fraud and fake company We were waiting for a few hours and nobody showed up and finally I paid a person who was taking care of the parking to call his friend to come and do the tire change for us. I and my family really were hurt emotionally and we still mentally are so sad and suffering of this and how they treated us. We have been paying them for many years that one time to use them and they didnt even care to answer our phone or giving us any services. Sorry I wrote long but I am so upset and emotional. Total waste of money you don’t even get a single service what they are mentioning on website and customer care was horrible they don’t know what this service regarding and I would recommend to go for Different option instead of wasting your money on them. Completely useless. I called the next day to talk with their manager, he promised me to investigate and somebody will call me but I have not received anything so far. I am not sure if there is anything we can do to stop this fraud and ripping off people legally. But if you guys want to take any action against this fraud please let me know here I will join you.

  21. Cliford Murphy September 26, 2021 at 9:07 pm - Reply

    Canadian tire automobile towing membership is now a joke in 2017 you would get 250 km of towing now in 2021 you get 200 km of towing as well I tried to book a tow truck this morning at 9:00 a.m. and the tow truck could not show up till 1:00 p.m. 1:00 p.m. the local toe company where I live said that they were busy which they always say that because they don’t want to do any of the toast recognition targets they say they don’t make any money I will never get another clean toddler with a membership again because it’s tied to one specific vehicle I only got it because of the extra 50 km for towing and the 5 toes per year on a pause of note I will say the gentleman who came at 1:00 p.m. today to tell my vehicle was polite and on time.

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