CAA Roadside Assistance Review

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Whether you get a flat tire, run out of gas, or get locked out of your car,  CAA ensures that help is always at hand. CAA is one of the top roadside assistance companies in both the United States and Canada. CAA has a network of over 35,000 independent, third-party roadside service providers throughout North America.

CAA Roadside Assistance – What to Expect?

As a member of CAA, you are never too far away from a service provider willing to lend you a hand in your moment of distress.  Whether you are the driver or passenger in your car, or you are driving a rental or are in a friend’s car, CAA offers assistance 24 hours a day, 7 days a week, 365 days per year.

CAA Plans

CAA offers 5 different plans: Basic, Plus, Plus RV, Premier and Premier RV. Sign-up is free, and new renewing members pay anywhere from $70 per year to $170 per year, depending on the plan selected. The five plans differ when it comes to the type of vehicle covered and the towing distance offered per tow. Do make a note that the basic plan does not cover motorcycles – if you have a motorcycle, go for a higher plan. If you have an RV, select a plan that covers the RV — save yourself a potential hassle while on a family vacation.

What is included with CAA Plans?

Emergency fuel

Towing service: Towing service is something you get with every roadside assistance service. The number of miles per tow varies from plan to plan.

Battery service: CAA offers on-location battery testing, boosting and replacement.

Emergency gas: CAA helps with emergency refueling when you find yourself out of gas and stranded in the middle of nowhere. CAA also tows you to the nearest fuel station.

Flat tire service: CAA offers a flat tire service. They install the inflated tire and offer a serviceable spare as a replacement.

Lockout services: CAA offers emergency lockout services and sends a locksmith to help you out if your keys are locked in the vehicle.

Bike assist: If your motorized bike were to stop in the middle of the road because of a non-functioning part, a service provider from CAA will help to transport the bike to the nearest repair shop.

Extraction service: CAA offers extensive extraction services and uses specialized towing equipment.

CAA App

CAA has a very useful app for both iPhone and Android, which allows members to track the tow truck driver or service provider when a service call has been placed. You can make your request for emergency roadside assistance by using the CAA app. You can also use the app to cancel the service call, and to find out the estimated wait times for your area.

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One Comment

  1. Debra Killman June 15, 2017 at 10:33 pm - Reply

    CAA. Very bad service. Called for a boost at 1:00am from work in Hamilton and was told that they don’t have a lot of tow trucks in Hamilton and will take 3 to 4 hours before someone came. A stranger saw me and gave me a boost. I called there office in the morning and was told that they were updating there computers and that’s why it was such a long wait. Which one do I believe? Neither. Then I asked if they would come to our home to replace the battery which is a service they offer BUT only in the city. They wouldn’t come to my home to do it because I live in a Town. Told me to get a boost then drive to Hamilton and they will come to replace the battery there. In a city. Not in a Town. I don’t understand that. Unacceptable. I am looking elsewhere for another company that will do the service that they offer and do what they say they do.

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