CAA Roadside Assistance Review


  • roadside-assistance

Whether you get a flat tire, run out of gas, or get locked out of your car,  CAA ensures that help is always at hand. CAA is one of the top roadside assistance companies in both the United States and Canada. CAA has a network of over 35,000 independent, third-party roadside service providers throughout North America.

CAA Roadside Assistance – What to Expect?

As a member of CAA, you are never too far away from a service provider willing to lend you a hand in your moment of distress.  Whether you are the driver or passenger in your car, or you are driving a rental or are in a friend’s car, CAA offers assistance 24 hours a day, 7 days a week, 365 days per year.

CAA Plans

CAA offers 5 different plans: Basic, Plus, Plus RV, Premier and Premier RV. Sign-up is free, and new renewing members pay anywhere from $70 per year to $170 per year, depending on the plan selected. The five plans differ when it comes to the type of vehicle covered and the towing distance offered per tow. Do make a note that the basic plan does not cover motorcycles – if you have a motorcycle, go for a higher plan. If you have an RV, select a plan that covers the RV — save yourself a potential hassle while on a family vacation.

What is included with CAA Plans?

Emergency fuel

Towing service: Towing service is something you get with every roadside assistance service. The number of miles per tow varies from plan to plan.

Battery service: CAA offers on-location battery testing, boosting and replacement.

Emergency gas: CAA helps with emergency refueling when you find yourself out of gas and stranded in the middle of nowhere. CAA also tows you to the nearest fuel station.

Flat tire service: CAA offers a flat tire service. They install the inflated tire and offer a serviceable spare as a replacement.

Lockout services: CAA offers emergency lockout services and sends a locksmith to help you out if your keys are locked in the vehicle.

Bike assist: If your motorized bike were to stop in the middle of the road because of a non-functioning part, a service provider from CAA will help to transport the bike to the nearest repair shop.

Extraction service: CAA offers extensive extraction services and uses specialized towing equipment.


CAA has a very useful app for both iPhone and Android, which allows members to track the tow truck driver or service provider when a service call has been placed. You can make your request for emergency roadside assistance by using the CAA app. You can also use the app to cancel the service call, and to find out the estimated wait times for your area.



  1. Debra Killman June 15, 2017 at 10:33 pm - Reply

    CAA. Very bad service. Called for a boost at 1:00am from work in Hamilton and was told that they don’t have a lot of tow trucks in Hamilton and will take 3 to 4 hours before someone came. A stranger saw me and gave me a boost. I called there office in the morning and was told that they were updating there computers and that’s why it was such a long wait. Which one do I believe? Neither. Then I asked if they would come to our home to replace the battery which is a service they offer BUT only in the city. They wouldn’t come to my home to do it because I live in a Town. Told me to get a boost then drive to Hamilton and they will come to replace the battery there. In a city. Not in a Town. I don’t understand that. Unacceptable. I am looking elsewhere for another company that will do the service that they offer and do what they say they do.

  2. Rob Smith April 19, 2018 at 9:41 am - Reply

    I live and work all over rural Ontario. We have 2 caa memberships. I have always found caa to go above and beyond. a couple of times they took longer than they deemed acceptable and send us a letter offering to make the call not count against our membership (free)
    I don’t know if it makes a difference but we are on the premier service plan, but it have saved me thousands of dollars over the years and protected me from the rapist tow truck drivers. One bad call to them could call 3x what the yearly fee is. I also accepted the caa credit card and so when I renew my membership is almost paid for. LOVE YOU CAA!!!!

  3. Scott Pirsak June 6, 2018 at 9:32 pm - Reply

    i have CAA or should I say I had CAA premium RV. Needed a tire changed while traveling thru Illinois to Indiana. Called in Illinois and they said if its driveable get somewhere safe. It was the inside rear tire on dual wheeled Ram. I drove to Elkhart Indiana, called AAA and a guy shows up with a bottle jack and a wheel wrench that wouldn’t come close to fitting. He says he can’t change it even though his dispatch confirmed what he needed. I changed it in the pouring rain 5 weeks post op from shoulder surgery. My other option was to wait at least two hours for someone else. And I got a few ‘sorry’s.

    Now I get a call at renewal time and I tell this guy what happened and he said so sorry I’ll look into this and call you right back. No call. Again, because I haven’t renewed I get another call, same thing.
    So I emailed CAA online and a lady calls me and says she will look into it. A different lady calls me back named Cindy offering me a whopping $50 off my renewal for a service I paid close to $300 for and it cost me hours of time on the phone and having to change the tire myself.

    I told her I think I’ll look at Costco and then I figured I’d call her back and maybe get a better deal on a renewal. I left a message two weeks ago and yup you guessed it, no call back. This is in Regina SK.

    I’m not ot sure what my time was or is worth but $50? Really?

  4. Myra Johnston October 28, 2018 at 9:05 pm - Reply

    I am currently sitting on the road side and have been here for two hours. First they sent a truck from out of the wrong jurisdiction to the wrong place. Consistently told me someone was on route and will be here in 10 minutes. Initially a flat tire and now my battery is dead and my four way flashers are fading. This isn’t an uncommon story with CAA as my friend was stuck alone in winter on a back road for three hours with a dead battery. We have now called a tow truck from another company to come. I will not be renewing my CAA and recommend you consider another roadside assistance plan before ever signing up wothCAA.

  5. Darrell Mahaffy December 12, 2018 at 9:35 pm - Reply

    I have caa. Used once. The tow driver hooked me up wrong and damaged my tie rod. Caa refuses to take responsibility for their mistake. I paid for membership, only to be stuck paying more for their inadequacies.

  6. Ang January 5, 2019 at 9:40 am - Reply

    Poor work ethic. In Toronto , called for a flat tire. The person that showed up said bolts have been removed and can not do the job. Checks for the spare and said not the appropriate one. Calls office report the tire damaged and spare being for winter. Wrong info. Changed the tire myself with help of bystander. Company should put more attention on who the who they are now hiring

  7. Dave February 5, 2019 at 11:24 am - Reply

    Worst service ever! Called yesterday for a boost and told 3 hrs. 24 hrs later still nothing. Good I wasn’t broke down on the side of the road. I’m considering not renewing my membership.

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