Home/CAA Roadside Assistance Review

CAA Roadside Assistance Review

Whether you get a flat tire, run out of gas, or get locked out of your car,  CAA ensures that help is always at hand. CAA is one of the top roadside assistance companies in both the United States and Canada. CAA has a network of over 35,000 independent, third-party roadside service providers throughout North America.

CAA Roadside Assistance – What to Expect?

As a member of CAA, you are never too far away from a service provider willing to lend you a hand in your moment of distress.  Whether you are the driver or passenger in your car, or you are driving a rental or are in a friend’s car, CAA offers assistance 24 hours a day, 7 days a week, 365 days per year.

CAA Plans

CAA offers 5 different plans: Basic, Plus, Plus RV, Premier and Premier RV. Sign-up is free, and new renewing members pay anywhere from $70 per year to $170 per year, depending on the plan selected. The five plans differ when it comes to the type of vehicle covered and the towing distance offered per tow. Do make a note that the basic plan does not cover motorcycles – if you have a motorcycle, go for a higher plan. If you have an RV, select a plan that covers the RV — save yourself a potential hassle while on a family vacation.

What is included with CAA Plans?

Emergency fuel

Towing service: Towing service is something you get with every roadside assistance service. The number of miles per tow varies from plan to plan.

Battery service: CAA offers on-location battery testing, boosting and replacement.

Emergency gas: CAA helps with emergency refueling when you find yourself out of gas and stranded in the middle of nowhere. CAA also tows you to the nearest fuel station.

Flat tire service: CAA offers a flat tire service. They install the inflated tire and offer a serviceable spare as a replacement.

Lockout services: CAA offers emergency lockout services and sends a locksmith to help you out if your keys are locked in the vehicle.

Bike assist: If your motorized bike were to stop in the middle of the road because of a non-functioning part, a service provider from CAA will help to transport the bike to the nearest repair shop.

Extraction service: CAA offers extensive extraction services and uses specialized towing equipment.

CAA App

CAA has a very useful app for both iPhone and Android, which allows members to track the tow truck driver or service provider when a service call has been placed. You can make your request for emergency roadside assistance by using the CAA app. You can also use the app to cancel the service call, and to find out the estimated wait times for your area.

32 Comments

  1. Debra Killman June 15, 2017 at 10:33 pm - Reply

    CAA. Very bad service. Called for a boost at 1:00am from work in Hamilton and was told that they don’t have a lot of tow trucks in Hamilton and will take 3 to 4 hours before someone came. A stranger saw me and gave me a boost. I called there office in the morning and was told that they were updating there computers and that’s why it was such a long wait. Which one do I believe? Neither. Then I asked if they would come to our home to replace the battery which is a service they offer BUT only in the city. They wouldn’t come to my home to do it because I live in a Town. Told me to get a boost then drive to Hamilton and they will come to replace the battery there. In a city. Not in a Town. I don’t understand that. Unacceptable. I am looking elsewhere for another company that will do the service that they offer and do what they say they do.

    • Michele Russell October 18, 2019 at 2:24 am - Reply

      AMA case roadside premium RV is a complete ripoff do not use! They stonewalled me for a week even though I made dozens of calls and tried to file a claim. Finally I got someone and they said my 72 hours is up and no claim for me! OMG! DO NOT USE AMA

  2. Rob Smith April 19, 2018 at 9:41 am - Reply

    I live and work all over rural Ontario. We have 2 caa memberships. I have always found caa to go above and beyond. a couple of times they took longer than they deemed acceptable and send us a letter offering to make the call not count against our membership (free)
    I don’t know if it makes a difference but we are on the premier service plan, but it have saved me thousands of dollars over the years and protected me from the rapist tow truck drivers. One bad call to them could call 3x what the yearly fee is. I also accepted the caa credit card and so when I renew my membership is almost paid for. LOVE YOU CAA!!!!

  3. Scott Pirsak June 6, 2018 at 9:32 pm - Reply

    i have CAA or should I say I had CAA premium RV. Needed a tire changed while traveling thru Illinois to Indiana. Called in Illinois and they said if its driveable get somewhere safe. It was the inside rear tire on dual wheeled Ram. I drove to Elkhart Indiana, called AAA and a guy shows up with a bottle jack and a wheel wrench that wouldn’t come close to fitting. He says he can’t change it even though his dispatch confirmed what he needed. I changed it in the pouring rain 5 weeks post op from shoulder surgery. My other option was to wait at least two hours for someone else. And I got a few ‘sorry’s.

    Now I get a call at renewal time and I tell this guy what happened and he said so sorry I’ll look into this and call you right back. No call. Again, because I haven’t renewed I get another call, same thing.
    So I emailed CAA online and a lady calls me and says she will look into it. A different lady calls me back named Cindy offering me a whopping $50 off my renewal for a service I paid close to $300 for and it cost me hours of time on the phone and having to change the tire myself.

    I told her I think I’ll look at Costco and then I figured I’d call her back and maybe get a better deal on a renewal. I left a message two weeks ago and yup you guessed it, no call back. This is in Regina SK.

    I’m not ot sure what my time was or is worth but $50? Really?

  4. Myra Johnston October 28, 2018 at 9:05 pm - Reply

    I am currently sitting on the road side and have been here for two hours. First they sent a truck from out of the wrong jurisdiction to the wrong place. Consistently told me someone was on route and will be here in 10 minutes. Initially a flat tire and now my battery is dead and my four way flashers are fading. This isn’t an uncommon story with CAA as my friend was stuck alone in winter on a back road for three hours with a dead battery. We have now called a tow truck from another company to come. I will not be renewing my CAA and recommend you consider another roadside assistance plan before ever signing up wothCAA.

  5. Darrell Mahaffy December 12, 2018 at 9:35 pm - Reply

    I have caa. Used once. The tow driver hooked me up wrong and damaged my tie rod. Caa refuses to take responsibility for their mistake. I paid for membership, only to be stuck paying more for their inadequacies.

  6. Ang January 5, 2019 at 9:40 am - Reply

    Poor work ethic. In Toronto , called for a flat tire. The person that showed up said bolts have been removed and can not do the job. Checks for the spare and said not the appropriate one. Calls office report the tire damaged and spare being for winter. Wrong info. Changed the tire myself with help of bystander. Company should put more attention on who the who they are now hiring

  7. Dave February 5, 2019 at 11:24 am - Reply

    Worst service ever! Called yesterday for a boost and told 3 hrs. 24 hrs later still nothing. Good I wasn’t broke down on the side of the road. I’m considering not renewing my membership.

  8. Syed Chowdhury February 25, 2019 at 11:51 pm - Reply

    I had an accident on February 1st at 9:30 in the morning. The temperature was in the -20 range. When I had called for the towing, the CAA operator had told me that it might be around an hour and a half wait time. However, it was 11:20 AM when the Pilice asked me to remove the vehicle as I was obstructing an intersection. I had to get help from another towing company to get my vehicle to the CRC and later to the repair center. This was my first call since the membership and CAA has failed me. I’m not going to renew my membership in July. If I do not get help in my time of need, what is the point of this Premier membership? Even when I had called to cancel the towing, I was the Agent about the status. His answer was that they have been notified and will be coming in as soon as possible! In the middle of a city like Hamilton, I can’t believe that CAA could not send me a tow truck! The Agent told me to send a copy of the bill for reimbursement – what CAA doesn’t realize is that it’s not always about money; it’s about inconvenience and time; it’s about waiting in that cold for 2 hours. The other driver had already left the scene by 10:20AM, and I was waiting in there for another hour or so. I had been with Canadian Tire before and never had to wait anymore than 40-45 minutes. CAA needs to walk the talk of being best!

  9. Paul Halls March 8, 2019 at 7:41 pm - Reply

    Paul March 8th, 2019
    I have had CAA roadside assist for many years & have been fairly happy with it until my recent breakdown. I was in Scarborough on an extremely cold day at 1230 pm on Saturday, February 2nd, 2019 in an industrial area and my van wouldn’t start. I immediately used my cell (at 62% power) to call CAA & was put on hold (“Priority sequence”) for over 1hr (71 min exactly) with no answer from CAA at which time my cell went dead (at 141 pm). I had to walk out of the industrial area and beg someone to trust me and come boost my vehicle. Thank goodness the 8th person I asked was a good samaritan and trusted me enough to extend an offer to help. When I got home to Newmarket I went onto the CAA website and sent a complaint email. To this day I have not even received a response—this company used to have good customer service but that appears to be out the window. They are very good at taking my money every November for the Premiere service for my whole family (over $500 per year) but didn’t live up to their end of the deal in regards to EMERGENCY roadside service OR Customer Service. If someone from CAA reads this and actually cares I would like a response. If no response is forthcoming my membership will not be renewed. CAA–Maybe you should HIRE MORE PEOPLE so you can actually answer EMERGENCY calls from your CUSTOMERS.

  10. Paul Halls March 8, 2019 at 7:45 pm - Reply

    already submitted my complaint March 8th but not sure my info went with it

  11. Marnelle March 12, 2019 at 6:20 pm - Reply

    Used CAA 3x on March 7, 8th and 9th of 2019 – car kept stopping and wouldn’t start again – the customer service was amazing from the girl on the phone, Crystal, to the tow truck driver Luis, who was from Nigeria – I have been away from CAA for over 10 years and I am so glad I came back – they saved me hundreds of dollars and every single person I came in contact with (total of 7 people at CAA) went beyond the call of duty to help me – my experience was excellent and I would sincerely recommend their service to anybody – this is a real review and I live in Brampton,

  12. Roy May 19, 2019 at 10:21 am - Reply

    Hi, I was a very Loyal longtime CAA member up to recently. I worked as a Mechanic for CAA and I was long-time Member of the CAA. CAA Used to be very reputable Organisation. Drivers were very Friendly very polite, But no anymore, Answering service is Terrible and the will give You a very harsh time on the time of calls, Drivers are very Roud. Unfriendly. And unprofessional, On My last call Drivers, used 5 times F word As a Professional Intercontinental Ex-Boxer 20 Years Usd Car Dealer and 310-S and 310-T Professional MECHANIC. And former CAA, Mechanic I do not RECOMMEND C A A to any of My many friends and my advice for a new Customer planning to become CAA member to look somewhere else COSTCO Canadian Tire but NOT, CAA. I can also Speak besides English, French, Italian, Russian, Serbian so I am MULTILINGUAL.

  13. Kay May 20, 2019 at 9:54 am - Reply

    5+ stars for friendly, honest, professional service
    and for Henry who saved my week.
    Woke up to a flat tire, Victoria Day, a day when all the normal tire resources in Scarborough, Ontario are closed. Called CAA at 7:00 a.m. Henry was working on the tire 30 minutes later. Henry filled it with air, found the puncture, removed the sharp from the tire, and, after a discussion of options, repaired the tire. All in about 15 minutes. Can’t recommend CAA enough. They have always been good when I’ve needed them but Henry went the extra mile, in my opinion, on a day when any other option was not available.

    • Kerry Bernardi March 1, 2021 at 12:17 pm - Reply

      I had a busy day planned February 25, 2021. I went to start the car – nothing. I immediately called CAA and they were at my house in less than 20 minutes. Akash was able to boost the battery but indications were that it was bad and needed to be replaced. He had a new battery with him, replaced it, inflated all four of my tires and left. I told him I felt he was a knight in shining armor. Everything that had to be done was accomplished quickly, professionally and with a very nice demeanor. Akash completely turned my day around going from “oh no!” to “everything is okay again”. I headed off to the office in less than an hour from the time I discovered the problem.

      CAA (and Akash) rule!

  14. David S. June 3, 2019 at 5:11 pm - Reply

    Call was placed at 4:48pm. Tow truck arrived at 9:15pm.
    First phone call was almost finished when service rep said he was having difficulties and told me hang up and call back.
    It then took a booster car an hour and a half to arrive. Driver said I should be towed. Note: Initial phone call was going to request a tow truck, but second call did not. So I had to wait for a tow truck.
    Phone updates and mobile app, both said that tow truck was 5 minutes away and should arrive at 6:45. But then, 3 blocks away according to the app, it got called away for a highway incident. I had to wait for another 2 and a half hours for service. Part of that wait was because the tow truck driver was hungry. He called me to say that he was at a nearby Starbucks, because he hadn’t eaten all day. (It was Ramadan and 9:00pm by then).
    On the plus side, all telephone contacts and the two drivers were polite.

    • Michele Russell October 19, 2019 at 2:11 pm - Reply

      CAA is a big scam they refuse to help me even though I have premium RV serve that is the highest level at AMA. Going to media and getting a lawyer.

  15. Jay August 14, 2019 at 12:49 am - Reply

    Please do NOT renew your membership with CAA, They pay all drivers (ALL sub-contractors), per-call, and some get as low as $10-12 a call, where we have to pay for our own gas out of that. This is Slavery. If you renew your membership, then you are supporting this type of slavery.

  16. CLM October 23, 2019 at 5:27 pm - Reply

    Hands down the worst service I’ve ever had. Waited almost 3 hours after initial service call on a busy highway. 2 drivers were sent to wrong locations despite dispatcher assuring me that he knew exactly where I was. I explained my location 3 times and they still couldn’t get it right. I called 2 times to complain afterwards and was on hold collectively for well over an hour and a half with NO resolution offered. Cancelled my membership after my first and only service call. Save yourself the grief and find a provider who is professional. You will not get reliable service from CAA in southwestern Ontario. One of my most disappointing experiences EVER while dealing with someone who you are paying to help and give you peace of mind. Would not recommend at all. 0/10 rating.

  17. Michele Russell November 10, 2019 at 3:51 pm - Reply

    CAA/ AMA ARE RIPOFF ARTISTS! IM AN OLD LADY AND THEY LEFT ME STRANDED WITH NO HELP IN A STRANGE CITY EVEN WHEN IT IS BOLDLY PRINTED ON THEIR WEBSITE that you get help for theft collision with the top tier assistsnce! THE PROBLEM IS YOU CAN NEVER QUALIFY BECAUSE OF THEIR ” FINE PRINT” WHAT a LAME FUCKING EXCUSE!

  18. Estrella November 30, 2019 at 7:55 am - Reply

    CAA tow truck drivers in Toronto ARE CORRUPT!!! They showed up at the scene where my 20 yr old son had an accident with our Prius and refused to tow my son stating it was too unsafe for him to tow it. Another roadside tow driver arrived at the same time as CAA and the CAA driver kept trying to get him to use the other guy instead and pay $300+ for the tow that should be free with CAA. Fire trucks and police came on site to help out and still the CAA refused to tow the car so my son had to use the other tow. We called the CAA call centre and it seems the CAA driver showed on his CAA tablet that he picked up and completed the job. SCAMMMMMM!!!

    CAA is a SCAMMMM!!! BEWARE!!!! They are part of the corrupt tow drivers out there. USE CANADIAN TIRE!!

  19. Daniel Forrest January 13, 2020 at 1:19 pm - Reply

    my mother is a member for over 35 year needed a boost drive tested her battery and said it was bad she bought it from caa less the 18 month they said the warranty was for 48 month but she do sent drive it enough so there is no warranty shes 85 yr old

  20. Irene Chukwuma January 30, 2020 at 3:52 pm - Reply

    NEVER BUY A BATTERY FROM CAA ROAD SIDE ASSISTANT, THEY SELL YOU REFURBISHED BATTERY, AND TELL YOU IT HAS WARRANTY.BUT ITS ALL LIES! YOU CAN’T GET IT. I BOUGHT A BATTERY AND WITHIN FOUR MONTHS, IT KEEPS STOPPING ME ON THE ROAD. I TRY TO GET ANOTHER ONE, THEY MAKE MY LIFE A LIVING HELL!

  21. Sandy Farr July 10, 2020 at 11:20 am - Reply

    CAA has increased the cost of RV option by 72% this year. Will be cancelling with them now after 25 years of being a member!

  22. Tony August 27, 2020 at 11:10 am - Reply

    CAA needs to work on there customer services. I called and got nothing but a running around on the phone .. they told me the truck would be coming in 2 hours . Which was perfect cuz It gave me time to get back to my truck is what I told them .. 25 min later they are calling me telling me they are there already.. call them on the phone I wasn’t at my truck yet and they told me 2 hours. So the lady on the phone cancelled my call and told me so rudely that I had to call again and rebook them to come. Again I had to call and deal with the machine what another lady on the phone reapply my card number reapply my location and then wait them to show up.. way to go CAA throw more stress on me as I break down on the highway. Can’t believe I pay for this service… It’s cheaper to get a tow truck it’s only 60 bucks no Headache or rudeness…

  23. Dylon Black September 17, 2020 at 4:24 pm - Reply

    To all who have caa during covid ur not allowed to stay with your vehicle and due to this if any damage is done they will deny it. My vehicle was damaged by a tow truck driver they used n they are refusing to fix the damage. Do not use caa u will regret it.

  24. Jenna Gage November 19, 2020 at 9:49 am - Reply

    CAA is terrible for any kind of roadside assistance. The will do everything they can to give you the minimal amount of service. And once they’ve sold you on the membership, they don’t care at all. We have had countless problems with every aspect of our membership and the travel insurance was pretty close to a scam it covers so little for so much money. All of their add on products have been terrible.
    The only thing worthwhile is the discount on hotels, so we will keep the basic membership for that, but if we need roadside assistance, we are better off calling our dealership. And we toss any add on service junk mail.

  25. B silva November 25, 2020 at 9:23 pm - Reply

    I’m a CAA premier member for 20 years
    Recently I called for a two truck after I hit a curb.
    Two truck driver show up and said the damage is over $2000 and he has to tow the car to a collision center. I wanted to tow it to my mechanic since the damage is minor.
    He refused to tow it to my mechanic and wanted to tow it to the collision center.
    He also said if I need the car towed to my repair center he has to do it outside CAA and told me it will cost $400.
    I cancelled the CAA service and called a tow truck and he towed me to my mechanic for $150 flat
    My mechanic repaired my car parts and labor cost only $350.
    I lost my trust on CAA and planning to go to higher level with my complaint

  26. Joe LaRosa January 20, 2021 at 8:47 pm - Reply

    Wow, and I just renewed my CAA. After reading all these accounts, I will not renew with CAA and go with Canadian Tire.

  27. Denise March 20, 2021 at 2:29 am - Reply

    I called CAA at 11:50 p.m. when my battery died. I just finished work and stop to get food on the Danforth. When I called them I asked for battery assist and they said that service ends at 11:00 p.m.
    the operator said that it would be a 30 minute wait for a tow.The operator also informed me that if I do go forward with the tow that I would not be able to ride with the driver. I asked her if they offer any other service they said they would call for a taxi but it would be at my expense. Did she expect that I was going to let the tow truck driver take my car and leave me on the street at midnight?

  28. Diana Warren April 11, 2021 at 10:09 am - Reply

    My complaint is not with the company but with the tow-truck driver. I store my 2015 Vet over winter and my husband removes one of the battery cables but this year he removed both from their terminals. When we tried to start the car this week it wouldn’t so we called CAA and a driver arrived promptly. After checking the battery and the charge he said he couldn’t tow it as we couldn’t put it in neutral and to call a mobile mechanic. When the mechanic arrived it took him all of 3 minutes to notice the cables were improperly attached! In a minute my car was running. Now wouldn’t your tow driver have a clue about batteries? On top of this he left with one of our key fobs and denies this. Now I am forced to have my key mechanism replaced at a cost of 600 -900$’s as I am afraid of waking up one morning and my car is gone. If I don’t get my fob back within this next week I will be forced to take a stand and go to small claims court to sue for my expenses. Disappointed but I still believe in the company and hopefully you can get my fob back.

  29. Richard Gauthier April 23, 2021 at 8:16 am - Reply

    I have been a member of CAA in Quebec for more than 10 years. I live in Montreal and am happy to say that heir service has been excellent. Yesterday, I locked my keys in my car. It was in a parking garage in a really congested, construction filled area of downtown Montreal. The driver was there in minutes and had my car unlocked quickly. He was very professional and courteous. Also seemed as happy as I was to get the car open.
    The service has been like this every time over the years. After reading all the bad reviews, I felt I had to let people know it is not like this everywhere.

Leave A Comment

At RateLab, We Compare 30+ Leading Insurers at Once!