Access Roadside Assistance is a Canadian company that provides emergency roadside assistance services to drivers across the country. Here is a review of the company based on their services, pricing, and customer reviews.
Access Roadside Assistance Services
Access Roadside Assistance provides a variety of services to help drivers who experience vehicle issues while on the road. Some of the services they offer include:
- Towing: Access Roadside Assistance can tow your vehicle to a nearby repair shop or other destination if it can’t be fixed on the spot. The amount of towing distance available depends on the membership plan you choose.
- Jump Starts: If your vehicle’s battery dies, Access Roadside Assistance can send someone to jump-start your vehicle and get it running again.
- Tire Changes: If you have a flat tire or a blowout, Access Roadside Assistance can send a technician to change your tire and get you back on the road.
- Lockout Assistance: If you accidentally lock your keys in your vehicle, Access Roadside Assistance can send someone to unlock your car and retrieve your keys.
- Fuel Delivery: If you run out of gas, Access Roadside Assistance can deliver a small amount of fuel to get you to the nearest gas station.
- Winching and Extrication: If your vehicle is stuck in mud, snow, or a ditch, Access Roadside Assistance can send someone to help get your vehicle out.
- Roadside Repairs: Depending on the issue with your vehicle, Access Roadside Assistance may be able to send a technician to perform a minor repair on the spot, such as fixing a flat tire or replacing a dead battery.
Access Roadside Assistance offers these services 24/7, and the level of service available depends on the membership plan you choose.
Access Roadside Assistance Pricing
Access Roadside Assistance offers several membership plans with varying levels of service and pricing. The following is a summary of their current pricing and membership options (as of my knowledge cutoff date of September 2021):
- Basic Plan: This plan provides up to 5 km of towing and limited services. The cost of this plan is $69.95 per year.
- Silver Plan: This plan provides up to 10 km of towing and additional services, including fuel delivery and lockout assistance. The cost of this plan is $99.95 per year.
- Gold Plan: This plan provides up to 160 km of towing and a wider range of services, including winching and extrication. The cost of this plan is $149.95 per year.
- Platinum Plan: This plan provides up to 200 km of towing and the most extensive range of services, including roadside repairs and battery boosts. The cost of this plan is $199.95 per year.
It is important to note that pricing and plan options may vary depending on the time of year and any current promotions or discounts that may be available. Additionally, some services, such as towing distance, may be limited based on your location or other factors. It is recommended to check the company’s website or contact them directly to confirm the current pricing and plan options.
Access Roadside Assistance Customer Reviews
Access Roadside Assistance has generally positive customer reviews online. Here is a summary of some of the feedback they have received:
- Quick response times: Many customers have praised the company for their fast response times and prompt service. Some have reported that a technician arrived within 30 minutes of their call for help.
- Professional and friendly staff: Several customers have commented on the professionalism and friendliness of the technicians who helped them. Many have reported that the technicians were knowledgeable and efficient in resolving their vehicle issues.
- Affordable pricing: Many customers have noted that the pricing of Access Roadside Assistance’s plans is reasonable and competitive compared to other providers in Canada.
- Occasional delays in service: Some customers have reported occasional delays in service, particularly during peak times such as holidays or bad weather. However, these reviews are in the minority.
- Difficulty reaching customer service: A few customers have reported difficulty reaching customer service during peak times or after hours. However, many customers have reported that they were able to reach customer service quickly and easily.
Overall, Access Roadside Assistance has received mostly positive reviews from customers, with many praising the company’s fast response times, affordable pricing, and professional staff.
About the Author: Valerie D. Hahn
I will never join I access roadside assistance again what a waste of money.. phone for a tow I’m allowed to a year and said they won’t told me out of the snow, I asked if they could send a truck and I would pay out of pocket and they weren’t sure, did they call me back never heard from him
Love this company, purchased the recovery winch add on for $15/year and when I got stuck in the snow they pulled me right out no problem. No brainer would buy again, gives me so much peace of mind now that my kids are driving too!
It is the worst nightmare of a company.
They were quick to take my money for the Advantage membership for a cube van but when it was time to get service all of a sudden they don’t cover cube vans.
Asked for a refund but NO WAY.
I would avoid this company in a hurry
I rented a motor home had a flat tire,Very poor service someone from access insurance didn’t know what they were doing waited 6 hours for a tire repairs we were stuck in Kamloops BC on July 13/2023 ,every time I called them 3 times they kept on telling me the repair company was busy when I pushed the issue that this time for a tire repair was ridiculous she told me she was going to let someone else talk to me about the situation ,then she told me the tire repair company was on there way, when they showed up I ask the tire repair guy if they were busy and what was the issue he told me they didn’t give him a PO and access never phoned him back with a PO Authorization to do the repair call, far as I’m concerned very poor service I have AMA insurance and I used it before for a tow and unlock a vehicle I wouldn’t recommend this company for road side assistance not even a apology from the company, why it took so long for a tire repair.